How to Avoid and Handle Not Meeting Client Expectations

In an industry where contract work and relying on referrals is commonplace, doing a good job is crucial. When things do not go according to plan during a construction project someone involved with the project, whether that be the client or the construction contractor, may need to file a construction claim to settle the issue.

Not Meeting Expectations

A big part of contractor work is listening to what the client wants and communicating with them to agree on what the final product should look like. When the project is complete the client should be satisfied with the end result that was paid for. The stronger communication is and the closer everyone is to being on the same page, the less likely you will need the intervention of private mediation to get operations back on course.

Regular Checkups

The client may file a construction claim if what is delivered does not meet the requirements outlined in the contract that was drafted before construction even began. According to Lyle Charles Consulting, working closely with the client and providing updates after each big step could prevent communication errors from coming up too late in the process. Having to go back to make adjustments could be expensive, it could take long amounts of time, and it can damage the working relationships of the parties involved. Depending on the severity of the issue, the project may be too far along to easily fix the situation. In a worst-case scenario, the contractors would need to start all over.